◆ PREMIUM MEDICAL WEAR • DELIVERY ACROSS SAUDI ARABIA ◆
A clear and straightforward process if your order needs attention.
Review eligibility, keep items in suitable condition and contact us before sending anything back.
Make sure the item meets the return or exchange conditions.
Share your order number and the reason for your request.
We’ll guide you on the next step based on your case.
Items should remain unused, clean and in resalable condition.
Original packaging and included items should be retained where applicable.
This helps our team locate your purchase quickly.
Please contact support before arranging any return shipment.
Returns and exchanges are subject to the condition of the item, the type of product and the reason for the request.
Items that have been worn, washed, altered, embroidered, personalised or otherwise customised may not be eligible unless required by applicable consumer law.
Contact us with your order number, item and reason.
Our team confirms whether a return, exchange or other resolution applies.
Pack the item securely following the instructions provided.
Once received and checked, the approved resolution is processed.
Personalised items, embroidery, logo work, custom bulk orders and items altered to your specifications may be non-returnable unless there is a confirmed defect or error.
For hygiene and quality control, certain products may also be subject to additional restrictions.
Approved refunds are normally returned to the original payment method where possible. Processing time can vary depending on the payment provider and bank.
Shipping charges and return shipping treatment depend on the reason for the return and the applicable policy.
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